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Drawing on their collective wisdom — and the experiences of the thousands of parents we’ve supported — it offers practical, empowering, and hopeful guidance for anyone supporting a family through these challenges.

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Please note: this inbox is not monitored 24/7. If you are in distress or crisis, please call: Youth and Family Crisis Line under 16 yrs (Ottawa area: 613 260 2360, Outside Ottawa: 1 877 377 7775). If you are over 16 yrs (Ottawa: 613 722 6914, Outside Ottawa: 1 866 996 0991). If you are in need of support, or just someone to talk to, call our free Parents’ Helpline open Mon-Fri 9 am-7pm EST to talk with a Family Peer Supporter, by calling us toll free at 1.855.755.7005 or local at 613.321.3211. Questions submitted by parents may be used in our Dear Pleo newsletter and all submissions are confidential and anonymous.

It’s easy to work with us

If you are a parent or caregiver, call 613.321.3211 or 855.775.7005 to speak with a Family Peer Supporter or have us call you by completing a self-referral form.

If you are a service provider call 613.321.3211 or 855.775.7005 to make a referral by phone with a Family Peer Supporter, or complete our online referral form.

Thanks to the support of our funders, all our services are provided free of charge. Parents and primary caregivers do not need a referral to access our services. We also welcome referrals from professionals working with a family so that we can make that initial contact; all that is required is confirmation that the parent or caregiver consents to sharing their contact information.